I create digital learning experiences that people actually want to engage with. Bringing together learning design, creative vision and technology to transform ideas into impactful experiences at scale.
My work
In this customer service simulation, learners respond to an email complaint from a luxury travel client following a disappointing holiday experience. They must balance empathy, professionalism, and problem-solving skills to rebuild trust and deliver an appropriate email response.
A module I designed and developed for Lloyds Banking Group. Learners choose from three customer scenarios and use weighted decision-making to practise recognising customer triggers, building empathy, and applying effective de-escalation techniques in challenging conversations.
A voice recording activity developed for Audley Travel. Learners apply their communication skills by recording a follow-up voicemail to a client, practising how to deliver clear, professional, and empathetic messages. This scenario provides a safe environment to build confidence and refine customer communication techniques.
About me
Experience
Audley Travel | Digital Learning Designer & Developer
Mar 2025 - Present
- Design and develop interactive onboarding programmes for
- sales teams from basic word storyboards.
- Create Storyline solutions using Synthesia, multimedia assets
- and custom JavaScript.
- Partner with stakeholders to deliver engaging learner-
- centred experiences.
Lloyds Banking Group | Digital Learning Designer (Lead)
Jan 2022 - Jan 2025
- Led design and delivery of large-scale learning programmes
- across the organisation.
- Developed leadership, Agile and business transformation learning solutions.
- Introduced Synthesia AI video technology, driving adoption across the learning function.
- Created complex branching scenarios and immersive digital learning experiences.
Meta | Training Specialist, Legal Product Support
Apr 2021 - Jan 2022
- Developed product and systems training for global internal audiences.
- Managed legal learning content, branding and training platforms.
- Created video, animation and interactive learning assets.
Prior Experience
- eLearning Developer, Skills for Health (2018-2019)
- Instructional Designer, Europcar (2016-2018)
- eLearning Designer & Developer, Omniplex (2014-2016)
- Content Developer, Tesco (2012-2014)
Developed digital learning solutions, video-based training,
branching scenarios, responsive learning content and
learning technology evaluations across healthcare, retail and automotive sectors.
Core Expertise
- Instructional Design
- Digital Learning Strategy
- Stakeholder Management
- Learning Needs Analysis
- Articulate Storyline & Rise
- AI Learning Technologies:
- Synthesia
- Adobe Creative Suite:
- Infographics Video & Animation
- HTML/CSS/JavaScript
- Cornerstone: LMS & SCORM
- Blended Learning
Tools
- Articulate Storyline 360
- Rise
- Synthesia
- Camtasia
- Vyond
- Gomo
- Adobe CC
- Captivate
- HTML
- CSS
- JavaScript
Education
University of Hertfordshire
BA (Hons) Graphic Design &
Illustration (2:1)
Chelsea School of Art
BTEC National Diploma,
Get in touch
Have a learning challenge to solve? Get in touch to discuss how we can create engaging learning experiences that deliver real results.
Address: Hertfordshire/London
Email: hello@carmenherbert.com
Phone: 07713 975029